Privacy Policy

Who We Are

Best SEG Rates is operated by Scottish Energy Efficiency, registered in Scotland. Our office is at Unit 3 Prospect III, Dundee Technology Park, DD2 1TY.

Contact: info@scottishenergyefficiency.co.uk or call 0141 230 0198

What Data We Collect

We collect the following personal data:

• -Contact form submissions: Name, email, phone number, postcode, and message content.
• -Rate alert subscriptions: Email address only.
• -Analytics data: Anonymous usage data including pages visited, time on site, and device type. We use privacy-focused analytics that do not track individual users.

How We Use Your Data

• -To respond to your contact form inquiries
• -To send SEG rate change alerts (if you opted in)
• -To improve our website based on aggregate usage patterns
• -To provide solar installation quotes if requested

Legal Basis for Processing

We process your personal data on the following legal bases under GDPR:

• -Consent: When you submit a contact form or subscribe to rate alerts.
• -Legitimate interest: To improve our website and services.

Data Storage and Security

Your data is stored securely using industry-standard encryption. Contact form submissions are stored in a secure database hosted within the EU. Rate alert email addresses are stored in encrypted storage.

We retain contact form data for up to 2 years. Rate alert subscriptions are retained until you unsubscribe.

Data Sharing

We do not sell, rent, or trade your personal data. We may share data with:

• -Our hosting provider (Vercel) for website delivery
• -Our database provider (Supabase) for secure data storage
• -Law enforcement if required by law

Your Rights

Under GDPR, you have the right to:

• -Access your personal data
• -Rectify inaccurate data
• -Erase your data (right to be forgotten)
• -Restrict processing of your data
• -Port your data to another service
• -Object to processing based on legitimate interest

To exercise any of these rights, contact us at info@scottishenergyefficiency.co.uk. We will respond within 30 days.

Cookies

We use essential cookies required for the website to function. We do not use tracking cookies or third-party advertising cookies. Our analytics solution is privacy-focused and does not use cookies to track individual users.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.